Driver Welfare, Customer Care & Security

SKU 00006
(Online Tuition)
In stock
Product Details

(Price includes 1 x Full Day's Training £30 + VAT + £8.95 DVSA Upload Fee)

This informative 7 hour driver CPC presentation Driver Welfare Customer Care and Security 2019 examines how to better improve interactions and relations with colleagues and customers and help improve company image. The course also offers a wealth of advice and useful pointers relating to drivers’ welfare, counter-terrorism and security.

Course content includes...

The deadly workplace

  1. Food on the go
  2. Eyesight
  3. Distractions
  4. Alcohol awareness
  5. Smoking and drug driving
  6. Fatigue
  7. How to deal with stress
  8. Being fit to drive
  9. Customer care
  10. Good communication
  11. Dealing with complaints
  12. Counter terrorism
  13. Security and protection
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